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FAQ

Frequently Asked Questions

What Is a Freight Forwarding Company?

A freight forwarder arranges the transportation of your goods or cargo. As a freight forwarding company, DFH will coordinate with carriers, arrange documentation, handles customs clearance, and make sure your items are delivered safely from China to destination. We are your logistics partner to make your international shipping hassle-free.

What Services Do You Offer?

DFH offers sea freight, air freight, rail/road freight, express shipping, door-to-door shipping, FCL shipping, LCL shipping, consolidate shipping, heavy freight shipping, customs clearance, pickup delivery, and warehouse services. We will know the best route to make on time delivery of your goods.

How Do I Get a Quotation?

To you give you a detailed quote, you can send us your:

  • Types of goods
  • Incoterms (EXW, FOB, CIF, and more)
  • Origin and destination
  • Preferred mode of transport (air, sea, land)
  • Any special handling or customs requirements
What Types of Cargo Do You Ship?

We can handle different types of cargo including:

  • General cargo
  • Electronics
  • Semiconductors
  • Apparels
  • Retail goods
  • Industrial equipment
  • Machinery
  • Perishables
  • Dangerous goods, and more
How Long Does It Take to Ship My Cargo?

Shipping time will depend on origin, mode of transport, and destination. Below is a typical shipping time according to mode of transportation. Time estimation will vary by shipment.

Air freight: 1 to 7 days depending on route

Sea freight: takes 7 days to 45 days

Land transport: 1 to 7 days for domestic/intra-Asia legs

DFH will provide estimated shipping time in quotation.

Where Do You Ship To?

We can ship cargo from China to the USA, the UK, Germany, France, Canada, Australia, New Zealand, South Africa, Nigeria, Poland, Netherlands, Belgium, Spain, Italy, Luxembourg, Bulgaria, Denmark, Ireland, Hungary, Mexico, and other parts of the world.

What Documentations Do I Need?

For international shipments, you will need commercial invoice and packing list. You may also need Certificate of Origin depending on which country is your destination. DFH is expert in logistics processes and we will assist you in arranging necessary documents.

How Much Does It Cost to Ship Cargo?

The freight cost will depend on the cargo weight, destination country, origin country, and how quickly you want to transport it. Contact us and request for a free quotation so we can provide you shipping cost estimation.

Are There Any Restrictions on the Types of Cargo I Can Ship?

Yes, especially if you are importing. Your cargo is subjected to government regulations.

Do You Handle Customs Clearance?

Yes. DFH offers full customs brokerage and documentation through our global partner network. We make sure that your shipments will comply all regulations to avoid shipping delays.

Can I Track My Shipment?

Yes. We will provide tracking updates so you can check where is your cargo during delivery.

Do You Offer Cargo Insurance?

Yes. Our cargo insurance covers damage during transport, theft, lost cargo, and more.

How Do FCL and LCL Shipping Differs?

FCL or full container load involves paying for the whole container. It offers flexibility and high frequency sailing. LCL shipments involves sharing container space from different supplier to fill them up.

Which Freight Method Should I Choose?

The best freight method will depend on destination location and time frame. You can choose air freight if you want to ship small cargo urgently. Sea freight is also a cost effective shipping method to deliver large quantity but not urgent cargo.

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